Who regulates an insurer's claim settlement practices?

The claim settlement practices of an insurer are regulated by state insurance departments. Each state has its own insurance department responsible for overseeing the insurance industry within its jurisdiction, including ensuring that insurers handle claims fairly and in accordance with state laws. These departments can set regulations, conduct examinations, and take enforcement actions if an insurer is found to be engaging in unfair or deceptive claims practices.

The focus of these regulations is to protect consumers by ensuring that insurers uphold their obligations to policyholders when it comes to processing and paying claims correctly and timely. Through their regulatory authority, state insurance departments can address complaints from consumers about claim handling and ensure that insurers maintain ethical and transparent practices.